Returns, Refunds and Cancelling your Order
We want you to be happy with your purchase. Please check your order upon delivery to ensure that it's correct and undamaged. Any problems should be reported to us immediately. Please use the contact page to send us a returns request.
If you are unhappy with your order all of our products come with a 30 day no quibble guarantee. We will exchange or refund on any faulty goods returned within 30 days. Postage costs are borne by the buyer.
Please ensure that when returning goods to us that they are properly packaged and require a signature upon delivery, as we cannot accept a return on any item that has got lost or damaged in the post.
Please post your returns to: onlineinkshop.co.uk, Units 4 & 6, New Lane Galleries, Alfreton, Derbyshire DE55 7BP
As a shopper you have the right to cancel within seven days of purchase, or seven days of receipt of the goods which ever is the longer. If you wish to cancel your order after the goods have been despatched, then the buyer is responsible for all shipping costs.
All refunds will only be sent to the card originally used to purchase your order. You may be liable for any delivery charges incured.
For all queries involving any of the above please use the contact page